Shipping & Returns
Fast, traceable fulfillment from our Glendale, AZ facility and partner logistics warehouses nationwide. Built for IT teams that can't afford guesswork.
Most in-stock items ship within 1–2 business days. Same-day dispatch may be available for qualifying in-stock orders placed before cutoff.
FedEx, UPS, and freight partners across all 50 states.
Pallet, crating, and inside-delivery options for racks and large displays.
Unopened items eligible for return within 30 days.
Processing & Dispatch
Most in-stock items ship within 1–2 business days. Same-day dispatch may be available for qualifying in-stock orders placed before cutoff. Large multi-SKU hardware configurations and staged deployments typically require 3–5 business days for assembly, validation, and packing.
Free Shipping Policy
Free standard ground shipping may be available on qualifying orders over $1,500. Some products, including freight, oversized, bulk, refurbished, special-order, or non-qualifying items, may require shipping confirmation before processing. If shipping needs to be reviewed, our team will contact you before finalizing the order.
Expedited & Rush Shipping
Next-day and 2-day delivery options are available at checkout for most in-stock SKUs. For coordinated rush shipments tied to downtime or rollout windows, contact our sales team directly to lock in carrier capacity.
Freight & Oversized Items
Server racks, large displays, and pallet-sized orders ship via freight carriers on reinforced pallets with corner protection. Lift-gate, inside-delivery, and white-glove options can be coordinated at checkout or by request. Final freight cost and lead time are confirmed before order processing.
Returns
Unopened items in their original sealed packaging are eligible for return within 30 days of delivery. Custom-configured systems, opened software, and consumables are non-returnable. Return shipping is the buyer's responsibility unless the item arrived defective or shipped in error.
Damaged or Incorrect Shipments
Inspect every shipment upon delivery. Note visible damage on the carrier's POD and contact info@etekdepot.com within 48 hours so we can file the carrier claim and dispatch replacements.
Coordinating a large rollout or freight shipment?