Shipping & Returns
Orders ship from U.S. wholesale distributor and supplier warehouses. Our Glendale, Arizona address is an administrative office only — it is not a warehouse, return, or pickup location.
Fulfilled through authorized distribution and logistics partners; tracking provided once dispatched.
Standard online shipping to the 48 contiguous U.S. states and Washington, D.C.
Oversized, palletized and special-handling equipment may require a custom freight quote.
Mail-only returns for eligible unopened products with prior authorization; no customer drop-offs.
Standard Shipping — Contiguous United States
eTekDepot offers standard online shipping to the 48 contiguous U.S. states and Washington, D.C.
Shipping to Alaska, Hawaii, Puerto Rico, U.S. territories, military addresses, and international destinations requires a custom quotation and availability confirmation. Request special shipping arrangements.
Order Processing and Delivery
Orders are fulfilled through our authorized distribution and logistics partners. Most confirmed in-stock orders ship within 1–2 business days. Same-day or next-business-day dispatch may be available depending on order cutoff times, product availability, and distributor location.
Delivery times vary by destination, carrier service, and product availability. Available shipping options and charges are displayed at checkout.
Orders are processed after payment and supplier availability are confirmed. Tracking is provided when the order ships.
Shipping Rates
Shipping charges are calculated at checkout based on the order value, applicable shipping profile, and delivery destination. Orders containing items from multiple fulfillment sources may have combined shipping charges or separate shipments.
Certain oversized, freight, specialized, or restricted products require shipping confirmation or a custom quotation before purchase.
Oversized Products and Custom Quotations
Large, oversized, palletized, or special-handling equipment may require a custom freight quote. Additional services such as liftgate or inside delivery may be available by arrangement.
Orders requiring special freight confirmation will be reviewed before purchase.
Items marked "Quote required" are handled by quote instead of online checkout. Request a quote with your delivery city, state and ZIP; after freight is confirmed for your destination, we'll email a secure Shopify invoice.
Returns — Mail Only
Eligible unopened products in their original packaging may be returned within 30 days of delivery, subject to the conditions and exclusions described below.
All returns must be authorized by eTekDepot before shipment. Customers should contact our support team at info@etekdepot.com to obtain return instructions and the designated return address.
Returns are accepted by mail only. We do not accept in-person returns or customer drop-offs at our Glendale administrative office.
For ordinary eligible returns, the customer is responsible for return shipping. If an item arrives damaged, defective, or incorrect, customers should contact eTekDepot for assistance and applicable return or replacement arrangements.
Custom-configured systems, opened software, consumables, and other ineligible products may be excluded from non-defective returns, subject to applicable law and the published policy.
Returns and Exchanges — Additional Requirements
eTekDepot does not accept product exchanges. Eligible returns are handled through refunds after authorization, receipt, and inspection.
Refund Processing: Once an authorized return is received and inspected, approved refunds are processed within 5 business days to the original payment method. Additional time may be required for the customer's bank or payment provider to post the refund.
Customers must contact eTekDepot before mailing a return to receive instructions and the designated return address. No in-person returns or customer drop-offs are accepted at the Glendale administrative office.
Defective, damaged, or incorrectly shipped products are handled through applicable return, refund, or replacement arrangements, subject to warranty terms and applicable law.
Damaged or Incorrect Shipments
Inspect every shipment upon delivery and note visible damage on the carrier's delivery receipt. Report shipping damage or incorrect items to info@etekdepot.com or 844-412-3835 promptly after delivery so we can file the carrier claim.
Administrative Business Location
Glendale, Arizona is eTekDepot's administrative business location. Orders are fulfilled through distribution partner warehouses. Our Glendale office is not a warehouse, physical inventory store, customer pickup counter, or return drop-off facility.
Coordinating a large rollout or freight shipment?